BPO

There is an increased demand for customer support channels and it becomes crucial for enterprises to handle customer touch points across the entire life cycle. The Veracity BPO Customer Service practice understands client’s specific expectations and addresses them in a sustainable and comprehensive manner.

Challenges and opportunities

Effective customer service is a game-changer when it comes to customer retention. At Veracity BPO, you can bank upon our result oriented approach that ensures faster response times and shorter delivery cycles along with tailored service solutions.

Other reasons :
Mobile solutions are becoming a must-have.
Agile services are gaining more importance than multichannel services.
Voice of the customer programs are operationalizing insights.
Customer service is moving from being a cost center to being a key differentiator.

How Veracity BPO delivers business value

The Veracity BPO Customer Service practice supports clients across industries and provides services that are not traditionally offered by other outsourcers. We also deliver these services in multiple languages across global delivery locations.

We deliver on our promised benefits by :
Offering solutions that provide continuing, custom value
Handling operations beyond service level agreements (SLAs)
Building an intensive partnership with clients
Focusing on different objectives – business vs. operational metrics, profits vs. cost savings,

reduced need for service vs. better service

Our services include :
Training management
Quality management
Workforce management
Customer service consulting

We also provide solution / delivery elements through proprietary channels such as new processes, technology, strong domain skills, and culture. We help clients effectively respond to new technological, social, and economic pressures / changes.

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